Quality – Reliability – Cost control - Traceability
Standard Service Contract
A standard service acontract with our most requested service levels included. Up to four products in each contract.
Preventive Maintenance
- Scheduled on-site PM according to PM-plan
- Yearly calibration/calibration check if applicable
- All travel cost and accommodation included
- 10% discount on PM-parts
- 10% discount on software
- 10% discount on software upgrades
- Free software updates
- Service report and full traceability
Corrective Maintenance
- Targeted 10 working days on site response time
- 3 working days on-site response time (emergency fee)
- 20% discount at on-site labour cost
- 10% discount on spare parts
- 10% discount on in-house repair
- Service report and full traceability
Support and Product Training
- Free unlimited remote support (normal office hours)
- 20% discount on product training (max. 3 attendees)
General Conditions
- NU15
Agreement exclusions:
- Application and method development
- Operator training
- Complete system replacement
- Background checks, drug-testing, on-site trainings required by customer
Advanced Service Contract
Complete customised service contract adapted to your special needs and demands. Unlimited number of products.
Preventive Maintenance
- PM according to customised PM-plans
- Yearly calibration/calibration check if applicable
- Discount on PM-parts
- Discount on software
- Discount on software upgrades
- Free software updates
- Service report and full traceability
Corrective Maintenance
- Targeted on-site response time
- Discount on on-site labour cost
- Discount on spare parts
- Discount on in-house repair
- Service report and full traceability
Support and Product Training
- Free unlimited remote support (normal office hours)
- Discount on product training (max. 3 attendees)
General Conditions
- NU15 or customer specific
Specific Contract Conditions
- Customised
Agreement exclusions
(if not elsewhere stated):
- Application and method development
- Operator training
- Complete system replacement
- Background checks, drug-testing, on-site trainings required by customer
For further information and inquiries regarding service contracts for your products, please contact us via e-mail at service@gammadata.se or phone +46 (0)18 56 68 00.